Privacy Policy

South Essex Insurance Brokers Ltd is a broking business which provides advice and offers special insurance products including equestrian insurance. We are part of the Ecclesiastical group of companies.

Providing broking services means that we need to collect and process data so that we can arrange the insurance cover you have asked for, provide you with a quote, assist with any claims made under an insurance policy we have placed and where relevant, handle any complaints that might arise. This makes us a “data controller”
If you are unsure about who the data controller of your personal information is, you can also contact us at any time by e-mailing us at dataprotection@seib.co.uk or by writing to Data Protection Officer at South Essex House, North Road, South Ockendon, Essex, RM15 5BE.

Insurance involves the use and disclosure of your personal data by various insurance market participants such as intermediaries, insurers and reinsurers.

The London Insurance Market Core Uses Information Notice which can be accessed here sets out those core necessary personal data uses and disclosures.

Our core uses and disclosures are consistent with the London Market Core Uses Information Notice. We recommend you review this notice.

Depending on our relationship with you for example prospective customers/parties covered under an insurance policy or individuals covered under an insurance policy we place including consumers and commercial customers (and third party claims where applicable) and the nature of services we are providing you with such as broking services, we will collect different types of personal information about you and use it for different purposes.
From time to time we may ask you to provide or we may receive your “sensitive personal information” otherwise known in data protection laws as “special categories of personal information” (which is information relating to your health, criminal convictions, sex life, sexual orientation, racial or ethnic origin, political opinions, religious or philosophical beliefs, and trade union membership). for example where we arrange travel insurance for you, we may need information about your pre-existing health conditions. In these circumstances we would use your special category data to provide a quote and arrange the placing of your insurance and to assist with any claims you make. We may also need details of any unspent criminal convictions you have for fraud prevention purposes.
Where you provide personal information to us about other individuals for example members of your household or other persons to be named on your insurance policy we will also be data controller of and responsible for their personal information. You should refer them to this notice.

We have structured this notice so that you only have to click on the section below that is relevant to you and reflects your relationship with us.

We may use your personal information to provide you with information about our services which may be of interest to you where you are an existing client or where you have provided your consent for us to do so.

We are committed to only sending you marketing communications that you have clearly expressed an interest in receiving. If you no longer wish to receive information from us and want to be removed from our standard mailing list you can “unsubscribe” by clicking the link that appears in all emails or post by contacting using the details set out in section 8. Please note that by stopping these communications you may not hear about a new product or services such as a new insurance product or additions to our insurance that may save you money. This includes products and services from the Ecclesiastical group of companies.

Please note that, even if you opt out of receiving marketing messages, we may still send you communications which are relevant to the type of services we provide you with.

We make some decisions automatically inputting your personal information into a system and computer and the decision is reached using certain processes and algorithms, rather than our employees making the decisions themselves. This is called ‘automated decision making’ and we will use this at the underwriting stage. We use your personal information (Name, Address, Date of Birth etc.) to determine eligibility for particular cover under an insurance policy we can place and your insurance premium.

You have a right not to be subject to the automated decision-making described above and you can contact us, using the details set out in section 10, to request that any declined decision is reconsidered. If you want to opt out of automatic decision-making, let us know, although in some circumstances it may mean we can’t place your insurance policy or offer you a quote or as some automated decisions are necessary to place your insurance policy.

We will only keep your personal information for as long as reasonably necessary to fulfill the purposes set out in section 3 above and to comply with our legal and regulatory obligations.

If you would like further information about how long we will keep your personal information for, please contact us using the details set out in section 10.

There may be some instances where your personal information is transferred to countries outside of the European Economic Area (“EEA”) such as when we transfer information to our other companies in the Ecclesiastical group or to third party suppliers who are based outside the EEA or when third parties who act on our behalf transfer your personal information to countries outside the EEA.

Where such a transfer takes place, we will take the appropriate safeguarding measures to ensure that your personal information is adequately protected. We will do so in a number of ways including:
• Entering into data transfer contracts and using specific contractual provisions that has been approved by European data protection authorities otherwise known as the “standard contractual clauses”;
• Transferring personal data only to companies in the United States who are certified under the “Privacy Shield”. The Privacy Shield is a scheme whereby companies certify that they provide an adequate level of data protection. You can find out more about the Privacy Shield here; or
• We will only transfer personal data to companies in non-EEA countries who have been deemed by European data protection authorities to have adequate levels of data protection for the protection of personal information. You can find out more about this here.

We are also entitled under European data protection laws to transfer your personal information to countries outside the EEA where it is necessary for the performance of the contract we have with you.

Depending on our relationship and your particular circumstances, we might transfer personal information anywhere in the world. A summary of our regular data transfers outside the EEA is set out below:

At present no personal information is sent overseas.

If you would like further information regarding our data transfers and the steps we take to safeguard your personal information, please contact us using the details set out in section 10.

We implement and maintain appropriate technical and organisational measures to ensure the ongoing confidentiality, integrity, availability and resilience of processing systems and services. These include but are not limited to the following key activities:
– We adopt a framework of information security controls operating at different levels within the company to restrict access and safeguard systems, in accordance with a ‘defense in depth’ methodology (which is the coordinated use of multiple security controls to protect the integrity of the information and assets in the company’s IT network);
– We have an established documented information security and data protection policy framework which is regularly reviewed to consider changes in technology, regulations and threats;
– We maintain encryption technologies to encrypt data stored on portable computers and portable media, and ensure security when data is transferred;
– We maintain awareness and education on information security and data protection in all areas of our business;
– We conduct risk based due diligence on our suppliers;

You have several data protection rights which entitle you to request information about your personal information, to dictate what we do with it or to stop us using it in certain ways.

If you wish to exercise the rights set out below, please contact us at any time using the details set out in section 8. There will not normally be a charge for this.

We respect your rights in relation to personal information we hold about you, however we cannot always comply with your requests, for example:

• we may not be able to delete your information if we are required by law to keep it for a longer period of time; or
• if we delete your information we would not have the necessary information we need to arrange the placing of your insurance policy or assist you with a claim.

In some circumstances, complying with your request may result in your insurance policy being cancelled or your claim being discontinued. Please refer to your policy terms and conditions which will explain what will happen in the event your insurance policy is cancelled. However we will always inform you why we cannot comply with your request.

If you would like further information about the ways we use your personal information, further clarity on how we use your personal information or anything referred to in this notice, please contact our Data Protection Officer at dataprotection@seib.co.uk or by writing to Data Protection Officer at South Essex House, North Road, South Ockendon, Essex, RM15 5BE.

We are continually improving our methods of communication and alongside with changes in the law and the changing nature of technology, our data practices and how we use your data will change from time to time. If and when our data practices change, we will notify you and we will provide you with the most up-to-date notice. You can view it by checking our website here.

This notice was last updated on 22/05/2018